Refund & Returns Policy
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We want you to be genuinely happy with what you ordered. This page explains when a return or refund applies, how to request one, and how long it takes — written plainly so there's no guesswork on either side.
1. Your return window
You may request a return within 7 days of your order being marked "Delivered." Requests made after this window will be considered case by case but aren't guaranteed.
2. What qualifies for a return
- The item arrived damaged or broken
- Parts or pieces are missing from the box
- You received the wrong item
- The item is materially different from what was described or shown on the site
- The item has a genuine manufacturing fault
Changed your mind? We can still accept a return if the item is unused, unopened, and in its original packaging, but in that case the delivery cost already paid is non-refundable, and you're responsible for the cost of sending the item back to us.
3. What doesn't qualify
- Items returned used, damaged after delivery, or without original packaging
- Items where the fault resulted from misuse rather than a manufacturing defect
- Requests made after the 7-day window without a valid reason for the delay
4. How to start a return
Contact us on WhatsApp or email with your order number, the reason for the return, and a clear photo or short video showing the issue where relevant. We'll confirm next steps — this may include returning the item to us before a refund is processed, depending on the situation.
5. Who pays for return shipping
| Reason for return | Who pays return shipping |
|---|
| Damaged, wrong item, or fault on our end | We cover it |
| Change of mind | You cover it |
6. Refund method & timeline
- Approved refunds are sent back to your original payment method through Paystack — we do not issue cash refunds.
- Once a return is approved, refunds are typically processed within 5–10 business days, depending on your bank's own processing time after Paystack releases the refund.
- Delivery fees are refunded only when the return is due to our error (damaged, wrong item, or fault) — not for change-of-mind returns.
7. Order cancellations
If you need to cancel an order, contact us immediately. If it hasn't been dispatched yet, we'll cancel and refund it in full. Once an order has been dispatched, it's treated as a delivery in progress, and the return process above applies instead.
8. Questions about a specific order
Refund and return situations can vary — if anything here doesn't clearly cover your situation, reach out and we'll work it out directly rather than force it into a rigid rule.
All Out Games